understand that leadership is about people and management is about
business processes. They lead people and manage processes. Both
people and processes produce results.
The traditional formula of hiring good people, providing financial
incentives and making capital expenditures only gets you so far.
More businesses are recognizing that business processes are
responsible for producing the largest portion of the results
achieved by there organization. Here we put this fact in proper
perspective. Focusing on achieving improved results from your
key business processes becomes a key strategy in improving the
overall performance of your organization.
What processes are critical to the success of your business?
Who's responsible for the performance of these processes?
Are there process owners?
How are these processes measured?
Do you have specific process improvement objectives in
We provide engaging, interactive workshops
and planning meetings to educate senior
management, department managers and the remainder of your
organization. Our focus includes building the case for process
management, introducing proven process management techniques, as
well as defining everyone's role and responsibilities. The
ultimate goal is achieving Process Centered Leadership.
We work with your senior management
team, using facilitated planning meetings and other techniques to
identify those processes critical to the success of the
organization. The processes are prioritized and process owners are
We work with process owners, using
proven methodologies to help them further define their processes,
understand current process performance levels, define a measurement
system and implement continuous
We work with your organization to
develop the skills required for self-sufficiency. If it is necessary
to assign an individual or team cross-functional responsibility for
process management, we provide training and support.
One methodology that we us is called
Accelerated Process Improvement. This is a technique
that allows an organization to quickly identify and implement
process changes that are most aligned with achieving bottom line
Picture this... at your next senior
management staff meeting, each senior executive reviews the
current performance of the process for which they are responsible.
Measurements are identified, improvement objectives stated and Y-T-D
progress toward those objectives reviewed. Each senior executive is
responsible and accountable for specific processes in their business
area. Select senior executives have cross-functional
responsibilities since business processes often cross organizational
boundaries. Each process is well defined; it has stated objectives,
a beginning, an end and several steps in between. Improvement
objectives are in place. Each process participant understands the
overall objective of the process and their individual role in the
process. Each individual has accountability for the overall process
Process Centered Leadership is a
management methodology that enables leaders to establish
accountabilities for results produced by processes as well as by
individuals. These accountabilities, when properly designed, are
aligned with achieving the organization's mission. The resulting
measurement system allows leaders to easily see the complete